Refund Policy

Effective Date: 09 May 2025

Adept Visa and Migration Solutions is committed to providing professional migration services with transparency and fairness. This refund policy outlines the terms and conditions under which refunds may be issued for payments made via Square.

1. Consultation Fees

Consultation fees are non-refundable once the service has been rendered.

If you cancel your consultation at least 24 hours in advance, you may request to reschedule or receive a credit note for future use.

2. Professional Service Fees

If a refund request is made before work has commenced, a full or partial refund may be issued at our discretion, minus any applicable administration fees.

Once we have started work on your case (e.g., document review, lodgement preparation), no refunds will be issued.

3. Third-party Fees

Payments made to third parties (e.g., government fees, health checks, skills assessment bodies) are non-refundable under any circumstances.

4. Payment Disputes

If you believe a payment was made in error, please contact us directly before lodging a dispute with the bank. We aim to resolve all concerns promptly and fairly.

5. Exceptional Circumstances

Refunds due to exceptional personal or financial circumstances will be reviewed case-by-case, and proof may be requested.

6. How to Request a Refund

All refund requests must be made in writing via email to admin@adeptvisa.com.au within 7 days of the payment date. Include your full name, service purchased, date of payment, and reason for the request.